Refund Policy
Last updated: 2026-08-16
This page gathers our refund, withdrawal and complaint rules in one place. It summarises provisions of the Terms of Service — where the two differ, the Terms govern.
What we sell
A digital technical drawing — PDF and DXF files supplied in a ZIP package, delivered as a download link sent to your email address. The link stays valid for 30 days from delivery; if it expires we re-send it free of charge (see "How to complain"). We ship no physical goods: we do not manufacture or deliver fronts, panels or hardware. You are buying the files alone, which you then hand to your carpenter or cut-to-size shop.
When we refund
- We miss the delivery window. We send your files within 48 hours of your order. If we exceed this, you may cancel the order and receive a full refund.
- A justified complaint. Where a complaint is justified, we provide corrected or replacement files, or a refund.
We are liable as required by law, including the statutory rules on conformity of digital content with the contract. We exclude liability for misuse of the files, for failure to verify dimensions, and for a maker's execution of the drawings — the drawings are a design and ordering aid, and you must verify all dimensions with your maker before cutting or drilling.
No right of withdrawal (digital content)
Two grounds exclude the 14-day right of withdrawal here — the drawings are both digital and made to your order:
- Digital content not supplied on a tangible medium — art. 38 pkt 13 of the Polish Consumer Rights Act (Consumer Rights Directive art. 16(m)). By completing your purchase you expressly request immediate delivery and acknowledge that you thereby lose the 14-day right of withdrawal. You confirm this with a checkbox when you place your order.
- Made to your specification — art. 38 pkt 3. Every drawing is generated from the dimensions and options you enter, so it is not a pre-fabricated product.
This does not affect the refunds described above, nor your statutory rights where digital content does not conform with the contract.
How to complain
Email hello@fronteli.com with your order number and a description of the problem. We reply within 14 days. If you lose your downloaded files, or your download link has expired, email the same address and we will re-send them at no charge.
How refunds are paid
fronteli (Krystian Lieber) is the seller; Stripe processes payments as our payment provider. We issue the refund, and it is returned to the payment method used for the order.
Out-of-court disputes
Out-of-court dispute resolution may also be available to consumers — for example via the competent national consumer-protection body or, for cross-border purchases, the European Consumer Centres Network (ECC-Net).
Seller
Krystian Lieber, ul. Curie-Skłodowskiej 12/3, 10-110 Olsztyn, NIP 1181910521 (Polish tax identification number). Contact: hello@fronteli.com.